John Crane & few others made my experience awesome! Being 18, with no credit was going to be tough to buy a car but they made it super easy & I even got a brand new 2017 model. It was amazing! Definitely recommend!
I am the proud owner of a new beautiful Ford F1-50 from Gary Smith Ford! “I love my Gary Smith Ford”! But most of all I love the wonderful professional treatment I have received from everyone there at the dealership. I had a Very personable and professional sales person Jeremy “Bull”. He listened to me, understood what I was looking for and all the needs I wanted in my truck. He then went through their inventory and then brought out the truck that was exactly what I wanted! I appreciate the great follow up after the sale! I know when the service time comes I can count on Gary Smith Ford and there excellent service department.
Prior to ever even taking my truck here my neighbor advised me against taking it there. He said he had an alternator replaced there once and two months later it died in Panama City. He told me when they looked at it they found it wasn't replaced with Ford parts, which he had paid for. I figured I'd give it a chance since they are the closest dealership but I should have listened.
Shawn Weiner and Jeremy Bullock helped put me in a car nicer, and more reliable than I thought I could ever have in a very long time. They made it happen ! They welcomed me in very graciously, helped get me comfortable, let me test drive as many as I needed to, and worked a great deal with me on my trade in. I am totally in love with my new car and I look forward to doing all my car business at Gary Smith Ford with these gentleman. I've been to many dealerships in the area and this is the only one who truly won me over. They really are doing great work and I couldn't be happier !
The dreaded car buying experience was upon me. After a week of high pressure, badgering sales people I drove to Gary Smith Ford. Steve Alford greeted me and went in to action. He listened, was courteous and respectful. He patiently test drove vehicle after vehicle with me until I narrowed down my decision. Once I chose my ride he made to process effortless. He had my car detailed and fueled up for me. As we took pictures and shook hands his parting words would ring true. "If you need anything, you have a question, a concern, a light comes one, you can't program the radio....ANYTING...you call me. I don't care what time it is, you call me. Just because you bought the car doesn't mean I walk away and forget we did business, you are part of the Gary Smith Family now". Gary Smith Ford and Steve Alford made my moment of dread a joyous one. I cannot say enough wonderful things about this man or this dealership. 5 Star Service!
The service department is by far the worst I've ever dealt with. The service manager is completely incompetent. I had my new F150 Lariat in there 7 times in the past 6 months and never were able to fixed anything. The breaks were grinding shortly after purchasing it and the service advisor told me they are organic and is normal on the F150. When I went in 3 weeks ago, I was greeted by the service advisor by saying "I cost him a lot of money with my negative survey". This is how they greet a customer? I was there because several electrical features were no longer working. After spending close to 3 hours there I was told it was due to a bad module that they'd have to order. The following week I was called and told the part was in. I made an apt for the following Friday. Upon my arrival, I asked by another service advisor if I had an appointment because I didn't have one listed. I had to wait till the guy I had been dealing with came back to the desk. He asked what I was there for again and I advised the module. I sat in the waiting area for 2.5 hours and he came out and said they ordered the wrong part. I actually question if they even ordered the part,being as the service advisor apparently never actually scheduled the appointment. The advisor said the correct part would be ordered and should take a day or two and he'd call when he came in. It's been over a week and I never received call. I tried to contact the service manager and never received a response. I then called their corporate office and they contacted the service manager (Jeff). He lied about several things, which doesn't surprise me but then advised they wouldn't service my new vehicle. Apparently, they never even ordered the module. I'm glad I found this all out now as my wife has been dealing with one of their sale reps looking at a Ford SUV. I advised their GM today that she will not be purchasing one from this dealership when their service department is this horrible.
Update, I went to World Ford in Pensacola. The service is completely different. I was given a rental vehicle while the part is being ordered. The service is like night and day. I don't know why I wasted my time with such a horrible dealership. Wish I knew this from the start but hopefully I will save someone else the trouble.
Gary Smith Ford is a US Car Dealer based in Fort Walton Beach, Florida. Gary Smith Ford is located at 1 Beal Pkwy NW, Fort Walton Beach, FL 32548, USA.
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