Refreshingly honest service. I came in and told them that I thought I needed new brake pads, that my tire needed patching, brake light was out, and needed new air filter. After their assessment, they told me that my brakes were fine and that my air filter was fine as well. I have had horrible issues in the past both with car dealers and with repair shops, and I'm sad to say that it was a surprise that somebody would actually not take advantage of my ignorance to let me know that the most expensive items I came in for were actually in great working condition. I feel that this kind of professionalism should not go unnoticed, which is why I want to show my appreciation by bringing business to them.
My battery died and I got towed to this Firestone. They were super helpful and didn't talk down to me because I am a female. They also got me a new battery and installed it in less than 30 mins and I was out the door!! I loved it! Great service!!
They take very good care of my car. I have used this location for about 10 years. The people are friendly and listen to me when I go to the shop with a problem. That is rare as I am female. Will continue to use this shop for my car needs.
We have been faithful customers, and truly thought they had our best interest at heart.
I've been bringing my car here for over 5 years (it's a 98' Malibu just about to hit 150,000 miles) and this is my 1st review. Let me start out by saying that they are not the quickest shop in town, and I would probably have rated them less if this was my 1st review. However, they are the most THOROUGH place I have ever been to. A full service oil change really is full service. They have discovered potential problems on my vehicle doing a simple oil change while never pressuring me to get the work done that day or with them. If you want your oil changed in 15 minutes then go somewhere else, but if you want to drive away feeling good about your vehicle then this is the place. I recommend the lifetime alignment (I get it done every oil change if it needs it) and the Firestone credit card. If your service cost more than $300, you have 6 months to pay it off interest free. I'm about ready for another vehicle since mine is so old, but I'm sure I'll have the option to drive this one for many more years thanks to Firestone.
We never mind paying for their work because we felt they deserved it, BUT to be charged over $200.00, well attempted to charge, for a bulb that cost at most $16.00. Was told it was a high-efficiency light bulb and they would have to take the battery out, plus other components to reach it. We are saddened, and deeply hurt by the manner in which this was done, because if they cheated us on this, what about past transactions.
Firestone Complete Auto Care is a US Car Repair based in Fort Walton Beach, Florida. Firestone Complete Auto Care is located at 532 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548, USA.
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