It was HELL, DO NOT USE THIS SERVICE!! the bus was late +1 hour, I arrived to my destination 2 hours late. The drivers were rude and incompetent, trying to get in touch with customer service? Good luck, it takes over one hour to reach someone. The buses, bathrooms and stations are unsanitary, the AC was broken in one of the buses (Summer and noon time) so you can imagine the kind of conditions we were put under.
Sanitation, what's that? I'm sure would be Greyhounds response considering there was trash, dirty bathrooms, torn seats, terrible smells. I seriously thought about pulling the emergency exit and jumping out when we were stuck in traffic with no air.
She convinced me to take the bus considering neither of us had been on a bus ride and she thought it looked like an adventure. The thought of some sleep sounded nice, however I told her I thought it would be a bad idea and the people we might encounter.
The organization = there is none. We didn't know what bus to get on and neither did the employees. Other customers were more helpful. Good luck sitting next to your significant other without having a nice, respectable person who offers. Thank you to her! The other time I had to actually ask after about 30 minutes for the man to switch seats when he knew we were married and together. He did not that he seemed eager to... I still thank him.
So recap worst experience ever. Spent probably 7+ hours on the phone after experience which they will "send to administration" also max is $20 back then magically $30 when I don't go away then I mention $40 and what do you know all of a sudden the max back per ticket doubles. Hmmm guess they don't like hearing that I'm not poor and stupid and do keep records, times, and not completely ignorant when it comes to properly disputing. Oh 7-14 days to get the money back and that's if we get it back...
Late buses, crappy service, and long waits to find out what exactly is going on. Would not recommend.
If I had read these reviews before agreeing this would have never happened we had only 3 hours to decide for the bus option and to pack up. Since all cars were gone. I truly wish I would have went with my instinct and bought us the plane tickets. Have an upset wife for a couple hours rather than an upset wife for a week....
Turns out I was right and with the first bus being an hour late. The people at the station. The fact that my wife and I rushed to get my ticket because it "closed" online and only one ticket went through. Every single employee we ran into was rude. Threatened to kick people off the bus because their phones rang.
Clean, conveniently located near restaurants and hotels. Employees are really nice and helpful.
Want to be treated rudely? Take a trip on a Greyhound where you receive the worst customer service in the world!
So my wife and I were looking to get to TN from FL. I said we should spend the extra money and get a plane ticket as there was no rentals available anywhere in our area.
It's a pretty small station, only open at the times buses come in from Pensacola or Panama City
Customer service is a joke we were late for everything and I almost missed my whole point of the trip I ended up not getting sleep for 24+ hours due to this little "adventure". My wife spent hours on the phone until I finally called. They actually had the nerve to offer $30 vouchers hahaha what a joke! So they offer $20 back per ticket almost $300. They don't give money back based on "experience", "incidents", only on late arrivals.... So I said sure thing then you owe me $20 for every stop and transfer = 8 * 20 = 160 each. Makes sense to me... So 2 hour call they go to $30 back on a card. We are speaking to our credit card at this point at the same time. My wife starts to dispute everything so I give them an offer of $40 per even though I shouldn't have and what do you know after ~30 more minutes that's acceptable.
Greyhound Bus Station is a US Point Of Interest based in Fort Walton Beach, Florida. Greyhound Bus Station is located at 101 Perry Ave SE, Fort Walton Beach, FL 32548, USA.
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