Their rates are very high. $600 to fix a small replacement of a copper pipe.
The person that answered the phone refused to give me a ball park estimate on what the installation of a hot water heater would cost. She said the technicians would be able to quote it once they got here. Well they were able to get here the same day however they quoted the work to put in a hot water heater (I already owned a new one, it just needed to be installed) at $1160.00
The trip fee is waived if you accept the quote for the repair. If and estimate fee is charged we will credit it back toward the job if accepted within 30 days of quote. I have suggestion to all the customers that want to help friends, neighbors and relatives. If you want to be the decision maker for them just tell the call taker you will be the person to approve the job. And all the others that get quotes for jobs should not be upset with a price quote. You can always do it yourself cheaper. There is a lot of expenses when running a business that the consumer doesn't have to pay. (1) of the reviews states that they done the job for $400.00. I checked with the county Inspection office and no permit was purchased for that address. So I suspect that job doesn't meet the code and installed properly. We install plumbing to code and professional installation standards and not sub standards.
I will never use these guys. Cheers! Enjoy my $110 for nothing.
I appreciate all the reviews about our company. Our company has been in business for over 30 years and retain over 90% of our customers with repeat business. The service call taker aka csr takes the service call info, tells customer the dispatch fee. Then the technician arrives at the job location in a fully stocked truck, looks at the plumbing issue and quotes the customer the price and options for repair. At that time the customer has the right to refuse the job quote and they will pay for our time to look at, diagnose and quote job. The trip charge is charged to pay for overhead and employee compensation.
When other places have been quoting me anywhere from #350-$450
Hope you brought your check book
Excellent work and in an emergency was there on the phone walking me thru the steps to turn the water heater off and a service man was here within the hour.
Of course I had to pay them $110 for coming out and telling me the s**t I already know.
Parrett Plumbing is a US Plumber based in Fort Walton Beach, Florida. Parrett Plumbing is located at 801 South Dr, Fort Walton Beach, FL 32547, USA.
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